Frequently Asked Questions
What makes the Luxury Cloud Pillow different from regular pillows?
The Luxury Cloud Pillow is crafted to feel light and luxurious, offering a balance of softness and support. Unlike typical pillows that flatten or feel stiff, it retains its shape and adapts to your sleeping position, delivering a floating, cloud-like sensation every night.
Is the Luxury Cloud Pillow suitable for people with allergies?
Yes, absolutely. The Luxury Cloud Pillow is filled with hypoallergenic materials and encased in a natural, breathable fabric that resists dust mites and allergens, making it a safe and soothing choice for sensitive sleepers.
Where are you located?
Our head office is located in [Australian city you’re based in - if you live overseas, consider removing this entire question].
How much does shipping cost?
Shipping is free on all orders to Australia.
Can the Luxury Cloud Pillow be washed?
Yes — it’s fully machine washable for easy care. We recommend using a gentle cycle with mild detergent and air drying or tumble drying on low to maintain the loft and integrity of the materials.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at hello@thesleepritual.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.