Warranty

Most products include a limited warranty against defects in materials and workmanship under normal use. Fullcart member orders include a 1-year limited warranty for covered defects.

The warranty does not cover normal wear and tear, scratched lenses or surfaces, lost or stolen items, accidental damage, heat damage, misuse, improper care, or unauthorized modifications.

Warranty coverage applies only to purchases from authorized sellers, including the official store, TikTok Shop, and Amazon. Purchases from unauthorized resellers or resale marketplaces are not eligible.

To start a warranty review, open the order in your account, choose the product-quality reason, and add photos with a short description of the issue. Our support team will review the request and confirm the outcome.

Need help?

Covered defects are reviewed through Support — pick the order, describe the issue, and add photos so our team can assess it.